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H.E.L.P. : Healthcare Education and Leadership Program


The Healthcare Education and Leadership Program (H.E.L.P.) offers an integrated package of behaviorally-oriented services directed toward health care leaders and their teams. Many of the challenges healthcare teams face benefit from an outside perspective that offers innovative approaches. The consultants of Inner Solutions for Success offer a fresh perspective and objective approach to problem-solving with the goal of improving team functioning. Optimum team performance includes:

  • A collective vision with a clear mission
  • A high level of trust among peers and leaders
  • Collaborative problem-solving skills
  • Effective communication skills
  • Strong, positive team relationships
  • Clear roles, responsibilities, and expectations
  • Flexible and effective leadership

Better results are achieved by providing educational training and coaching support to the entire healthcare team than merely addressing the disruptive or maladaptive behavior of one or two individual team members.

Using a systems approach, the H.E.L.P consultation service begins with an initial assessment of the client’s goals, a history of the identified problems or dysfunction, a developmental history of the team, and the strengths and skills of the team members.  This assessment leads to interventions specifically designed to build team cohesiveness and reduce episodes of conflict, promote effective use of each team members’ strengths, improve team communication, and increase the skills of team leaders.  The long term goal is to improve morale, decrease staff turnover, reduce risks and liability related to frequent complaints and/or medical errors, and to increase the confidence of community and public shareholders.

The H.E.L.P consultation service consists of three phases: Assessment, Intervention, and Implementation and Maintenance.
The Assessment phase involves:

  • a review of relevant documents that structure and drive the team,
  • completion of select assessment tools by all team members,
  • on-site interviews, and
  • observation of the team’s functioning. 

From the assessment data and input from key team members and team leaders, the H.E.L.P staff develop an intervention plan.

The Intervention phase often includes:

  • psycho-educational workshops on various topics (e.g. conflict communication),
  • team building retreats for team members,
  • executive coaching for key team leaders, and
  • systems-oriented consultation (e.g., more effective use of meetings/committees, creation/clarification of policies & procedures, issues of work place culture). 

The Implementation and Maintenance phase is essential to long-term success by helping to sustain critical changes. This final phase involves providing on-going support in the form of coaching and consultation to all team members as they continue to implement changes and practice new behavioral skills. Toward the end of this final phase, the H.E.L.P team may conduct exit interviews or re-administer assessment tools to document progress made, and to identify any unresolved problems. 

The duration of the H.E.L.P consultation service varies depending on the extent of the problems identified in the Assessment Phase.  The cost of the H.E.L.P consultation team will depend upon several factors, including the amount of time required to complete the various phases, the number and frequency of trips made to your  facility, the number of facility team members involved, and the number of ISS staff needed to render the necessary services. Please call for a free phone consultation.

If your facility has already conducted an internal assessment or has already determined the educational, training and coaching needs of your healthcare team, the H.E.L.P staff is available to provide those services to your team. For example, we can:

  • organize and facilitate theme and topic specific retreats for your team;
  • conduct educational workshops to reduce conflict and improve communication skills;
  • provide professional boundaries training to reduce individual and organizational risks;
  • provide training and coaching for leadership development.

Helpful Resources:
Coaching Healthcare Teams to Improved Performance (PDF)
Getting It Done: Experienced Healthcare Leaders Reveal Field-Tested Strategies for Clinical and Financial Success (PDF)

Please feel free to contact us with your questions or for a complimentary consultation. Patients benefit from improved quality of care when your healthcare team functions at its optimal level!